Shipping

*Due to the COVID-19 outbreak, delivery time may be longer than usual as our carriers are experiencing higher than normal volume. You may experience delays in receiving your orders.

Free 1-3 business days shipping on all orders over $200. Remote locations may need additional 1-4 days for delivery.

Free Standard shipping(4-7 business days) available on all orders over $75.

For deliveries to remote locations, additional 1-4 business days maybe needed.

All shipments are processed and shipped from our Metro Vancouver warehouse via UPS or Canada Post.

We do our best to process and ship orders once they are received. See below for the processing schedule:

• • Orders received before 12pm PST will ship out same day.
  • Orders received after 12pm PST will ship out the next business day.
  • Orders received on weekends will ship out the next business day.

We can only ship to Canadian addresses. If you are shopping from the US, you can shop at our US store.

We reserve the right to cancel/refund any order at our discretion.

Returns

Returns: Orders can be returned within 15 days of initial receipt. Please contact us with your return request before returning the item.

Phone: 1 (844) 865-9273

Email: support@thinkware.com

Shipping fees for returned items are the responsibility of the customer. All returns must include a tracking number as we are not responsible for damaged or lost returns.

Refunds will be processed in 2-3 business days upon receipt of returned product at our warehouse.